FAQS
Who pays for duty taxes and fees?
These fees are the responsibility of the purchaser. Due to the nature of these fees, it is something we are unfortunately unable to refund.
My tracking shows delivered, but my order has yet to arrive. What can I do?
Please reach out to our team and we’ll ensure you get your products ASAP.
What should I do if my package was stolen or lost in transit?
Please reach out to your courier with tracking for exact drop off location. If the package is still missing, please file a missing package claim. Once you receive your claim number, reach out to our team and we’ll ensure you get your products ASAP.
CONTACT INFORMATION
What happens if I have reached out to your team and not heard back?
If you have contacted us online through our form, or through our help emails and have not heard back in business hours then please make sure to check your spam folder.
Please keep in mind our customer service team only operates Mon-Fri.
These fees are the responsibility of the purchaser. Due to the nature of these fees, it is something we are unfortunately unable to refund.
My tracking shows delivered, but my order has yet to arrive. What can I do?
Please reach out to our team and we’ll ensure you get your products ASAP.
What should I do if my package was stolen or lost in transit?
Please reach out to your courier with tracking for exact drop off location. If the package is still missing, please file a missing package claim. Once you receive your claim number, reach out to our team and we’ll ensure you get your products ASAP.
CONTACT INFORMATION
What happens if I have reached out to your team and not heard back?
If you have contacted us online through our form, or through our help emails and have not heard back in business hours then please make sure to check your spam folder.
Please keep in mind our customer service team only operates Mon-Fri.